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Terms and Conditions

Please read these Terms and Conditions carefully before using this website or engaging our services. By accessing or using armourwaterfiltration.com.au, requesting a quote, booking an assessment, or purchasing any product or service from Armour Water Filtration, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website or engage our services.

1. About Us

Armour Water Filtration (‘Armour’, ‘we’, ‘us’, ‘our’) is an Australian company specialising in the supply and installation of residential water filtration systems, including whole home filtration systems and undersink reverse osmosis systems. We operate in Perth, Western Australia and Melbourne, Victoria.

Contact details:

2. Acceptance of Terms

By using this website, submitting an enquiry, requesting a free water assessment, booking an installation, or purchasing any product or service from Armour Water Filtration, you confirm that you:

  • Are at least 18 years of age;
  • Have the legal authority to enter into a binding agreement;
  • Have read, understood, and agree to be bound by these Terms and Conditions; and
  • Agree to comply with all applicable Australian laws and regulations.

3. Products and Services

3.1 Supply and Installation

Armour Water Filtration supplies and installs WaterMark-certified water filtration systems for residential properties. All installations are carried out by licensed plumbers in accordance with the relevant Australian Standards and State plumbing regulations.

3.2 Product Descriptions

We make every effort to ensure that product descriptions, specifications, images, and filtration performance data published on this website are accurate and up to date. However, product specifications, components, and appearances may vary from those depicted on the website. Images and diagrams are for illustrative purposes only.

Before placing an order or confirming an installation booking, we strongly recommend contacting us directly to confirm the exact product specifications, compatibility with your property’s plumbing, and current pricing.

3.3 Free Water Assessment

The free water assessment offered by Armour Water Filtration is a preliminary assessment carried out by one of our representatives. It is provided at no cost and without obligation. The results of the assessment are indicative only and are intended to assist in recommending a suitable filtration solution. They do not constitute a formal water quality report.

3.4 Replacement Filters and Cartridges

Replacement filter cartridges supplied by Armour Water Filtration are genuine components matched to the specifications of our installed systems. Using non-genuine or incompatible cartridges may void your system warranty and affect filtration performance.

4. Pricing and Payment

4.1 Pricing

All prices displayed on this website are in Australian Dollars (AUD) and are ex-GST unless otherwise stated. Prices are subject to change without notice. The price applicable to your order will be the price confirmed in your written quote or invoice.

4.2 Quotes

Any quote provided by Armour Water Filtration is valid for 7 days from the date of issue unless otherwise stated in writing. A quote is not a binding contract until accepted in writing by both parties and a deposit or payment has been received.

4.3 Payment Terms

Payment terms will be confirmed at the time of booking. A deposit may be required prior to scheduling an installation. Full payment is due upon completion of installation unless otherwise agreed in writing.

4.4 Finance and Payment Plans

Flexible payment options may be available, subject to approval by our finance partners. Details of any applicable payment plan, including fees, interest, and repayment terms, will be provided separately prior to your agreement to those terms. Armour Water Filtration does not provide financial advice.

5. Installation

5.1 Access to Property

You agree to provide our licensed technicians with safe and unobstructed access to your property at the agreed time of installation. Any delay caused by failure to provide access may result in a rescheduling fee.

5.2 Installation Requirements

A suitable installation location must be available at or near the mains water connection point. Our technicians will identify the optimal installation position during the assessment. If installation is not possible due to property constraints not identified at the time of quote, we will notify you and discuss alternative options or issue a revised quote.

5.3 Property Condition

Armour Water Filtration will take reasonable care when working on your property. We are not responsible for any pre-existing plumbing defects or conditions that become apparent during installation. If our technician identifies any pre-existing issue that affects the installation, you will be informed prior to proceeding.

5.4 Compliance

All installations are carried out by licensed plumbers in compliance with the Australian National Construction Code, relevant State plumbing regulations, and applicable Australian Standards. All installed systems are WaterMark certified under AS/NZS 3497 or applicable standards.

6. Warranty

6.1 System Warranty

The Armour Whole Home Filtration System is covered by a 5-year warranty against defects in materials and workmanship from the date of installation. The Smart RO Undersink Drinking Water System warranty terms will be confirmed at the time of purchase.

6.2 Warranty Conditions

The warranty is subject to the following conditions:

  • The system has been installed by an Armour-licensed technician;
  • Only genuine Armour replacement filter cartridges have been used;
  • The system has been maintained in accordance with our maintenance guidelines;
  • The system has been operated within the specified pressure and temperature ranges;
  • The defect is not caused by misuse, accidental damage, tampering, or external factors such as water hammer or pipe failure.
  • Other/detailed warranty terms will be discussed and provided at the time or quote or installation.


6.3 Statutory Guarantees

Nothing in these Terms and Conditions excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited.

7. Maintenance and Filter Replacement

To maintain optimum filtration performance and warranty validity, filter cartridges must be replaced in accordance with our recommended maintenance schedule. Armour Water Filtration will send automatic email reminders based on your installation date. The cost of replacement cartridges is not included in the initial purchase price unless otherwise agreed.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Armour Water Filtration’s liability to you for any loss or damage arising from the supply of products or services is limited to the amount paid by you for the relevant product or service;
  • We are not liable for any indirect, consequential, special, or incidental loss or damage, including loss of profits, loss of data, or damage to property not caused directly by our negligence;
  • We do not warrant that filtration performance will meet any specific water quality outcome beyond the parameters described in our product specifications; and
  • We are not liable for any health outcomes arising from the use or non-use of our products.


These limitations apply even if Armour Water Filtration has been advised of the possibility of such damages.

9. Cancellations and Refunds

9.1 Cancellation by Customer

You may cancel a booking or order by providing written notice to us. Cancellations made more than 48 hours before a scheduled installation will receive a full refund of any deposit paid. Cancellations made within 48 hours of a scheduled installation may be subject to a cancellation fee.

9.2 Cancellation by Armour

We reserve the right to cancel or reschedule a booking in circumstances beyond our reasonable control, including technician illness, severe weather events, or supply issues. We will provide as much notice as possible and will not charge any fees for cancellations initiated by us.

9.3 Refunds

Refunds will be processed within 10-30 business days of the approved refund request. Refunds are subject to our cancellation policy and the Australian Consumer Law.

10. Intellectual Property

All content on armourwaterfiltration.com.au, including text, images, graphics, logos, product descriptions, and technical specifications, is the property of Armour Water Filtration Pty Ltd or its licensors and is protected by Australian copyright law. You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent.

11. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of any third party. You must not:

  • Use this website in any way that causes or may cause damage to the website or impairment of its availability;
  • Use this website to transmit any unsolicited commercial communications;
  • Conduct any automated data collection, scraping, or crawling activity on this website; or
  • Attempt to gain unauthorised access to any part of this website or our systems.

12. Third-Party Links

This website may contain links to third-party websites for reference purposes. Armour Water Filtration does not endorse, control, or take responsibility for the content or privacy practices of any linked third-party website. You access such websites at your own risk.

13. Privacy

The collection, use, and storage of your personal information is governed by our Privacy Statement, which is available on our website. By using this website or engaging our services, you consent to the collection and use of your personal information in accordance with our Privacy Statement and the Australian Privacy Act 1988 (Cth).

14. Governing Law

These Terms and Conditions are governed by the laws of Western Australia, Australia. Any dispute arising from these Terms and Conditions or our products and services will be subject to the exclusive jurisdiction of the courts of Western Australia.

15. Amendments

Armour Water Filtration reserves the right to update or amend these Terms and Conditions at any time without prior notice. The current version will always be published on our website (there may be delays due to media company availability). Your continued use of this website or engagement of our services following any update constitutes acceptance of the revised Terms and Conditions.

16. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Contact details:

Armour Water Filtration recommends that you seek independent legal advice if you have any questions about your rights and obligations under these Terms and Conditions.