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Shipping Policy

Effective Date: 06 July 2026

This Shipping Policy applies to online and supply-only purchases made through Armour Water Filtration. For supply and install orders, delivery is coordinated with your installation booking.

1. Delivery Areas

1.1 We currently deliver online orders within Australia only, unless otherwise stated at checkout.

1.2 Our supply and install service operates in the Perth and Melbourne metropolitan areas. Supply-only purchases may be available for other areas.

2. Shipping Costs

2.1 Shipping costs and available delivery options are displayed at checkout before payment is completed.

2.2 You are responsible for providing an accurate delivery address at the time of order. If an incorrect address or failed delivery results in redelivery, return, or additional courier costs, these costs may be passed on to you.

3. Delivery Timeframes

3.1 Delivery timeframes are provided at the time of order and are estimates only. Delivery times may vary depending on the product ordered, stock availability, delivery location, and courier schedules.

3.2 Armour Water Filtration is not liable for delays caused by couriers or events outside our reasonable control.

4. Stock and Backorders

4.1 If a product is unavailable at the time of order, we will notify you and offer you the choice to:

Wait for stock to become available, select an alternative product, or receive a full refund of any amount paid for the unavailable product.

5. Supply and Install Orders

5.1 For supply and install orders, delivery of your product is coordinated with your installation booking. Installation appointments are arranged based on product availability, installer availability, and your property access requirements.

5.2 You agree to provide our installers with safe and unobstructed access to your property at the agreed installation time. Delays caused by failure to provide access may result in a rescheduling fee.

6. Returned or Undelivered Parcels

6.1 If a parcel is returned to Armour Water Filtration as undelivered, we will contact you to arrange redelivery or a refund less any shipping costs incurred.

7. Damage in Transit

7.1 Any damage in transit must be reported to Armour Water Filtration within 2 business days of delivery.

7.2 Please contact us as soon as possible with your order details, a description of the damage, and photos where available so we can assess the issue.

8. Risk and Ownership

8.1 Risk in goods passes to the customer on delivery to the delivery address. Ownership of the goods passes once payment has been received in full.

Contact Us

For shipping, delivery, or order enquiries, please contact Armour Water Filtration:

Contact details:

Armour Water Filtration recommends that you seek independent legal advice if you have any questions about your rights and obligations under these Terms and Conditions.